Definitions

For the purposes of these Terms of Use:

• Client: the natural or legal person who has entered into a service agreement with Joongle, as well as their representatives or authorised users.
• myJoongle: the digital platform made available by Joongle for the submission and consultation of accounting and tax documentation.

1. Purpose

1.1 These Terms of Use govern the registration, access to and use by the Client of the myJoongle service, hereinafter simply referred to as the “Portal”, made available by Joongle – Consulting & Accounting Services, Lda. (NIPC 515860824), hereinafter referred to as “Joongle”.

1.2 These Terms of Use supplement and form part of, in all matters not expressly provided for herein, the Terms of Use of Joongle’s institutional website and the respective Privacy Policy, which form an integral part of this contractual framework.

1.3 In the event of any contradiction, inconsistency or discrepancy between these Terms of Use and any of the documents referred to in the previous paragraph, the rules and conditions set out herein shall prevail for the access to and use of myJoongle.

2. Scope of the Service

2.1 myJoongle is made available by Joongle – Consulting & Accounting Services, Lda. to its Clients, upon registration, consisting of access to a secure digital platform intended for the submission and sharing of documentation required for the performance of the contracted accounting and tax services.

2.2 Through myJoongle, and depending on the access profile assigned, the Client may, in particular:

• 2.2a Submit invoices and other tax-relevant documents for accounting purposes;
• 2.2b Consult documents previously submitted and organised in the Portal;
• 2.2c Manage their access details, including password changes.

2.3 myJoongle includes automatic analysis and filtering mechanisms designed to:

• 2.3a Identify and flag duplicate documents;
• 2.3b Reject documents considered not relevant for accounting or tax purposes;
• 2.3c Organise accepted documents according to technical criteria defined by Joongle.

2.4 Joongle reserves the right, at any time and upon prior notice, to amend, suspend or extend the scope of the services made available through myJoongle whenever this is necessary to ensure the continuous improvement of the platform, legal compliance or information security.

2.5 myJoongle is a preferred channel for the delivery of documentation. It does not replace the Client’s sole obligation to ensure the complete, correct and timely delivery of the documentation required for the performance of the contracted services, regardless of any technical failures or limitations of the Portal.

3. Access, Security and Client Identification

3.1 Registration for myJoongle requires the user to be an active Client of Joongle, meaning that they have a service agreement in force and do not have invoices overdue for more than 30 (thirty) days. Registration depends on the prior acceptance of these Terms of Use and on the assignment by Joongle of personal and non-transferable access credentials, through a process that ensures the confidentiality and uniqueness of the user.

3.2 For Clients, myJoongle allows two distinct access profiles to be defined:

• 3.2a Editing Profile – intended for users authorised to submit documents, indicate cost centres and link different documents;
• 3.2b Reading Profile – intended for users who may only consult documents submitted and made available in the companies with which they are associated, without editing or modification rights.

3.3 The Client is responsible for the internal management of the profiles assigned, ensuring that only duly authorised persons have access to the Editing Profile.

3.4 The Client is responsible for the proper use of their access credentials and undertakes to keep them confidential and to adopt appropriate measures to prevent their misuse by third parties.

3.4-A It is recommended that access credentials be changed periodically, preferably at intervals not exceeding 12 (twelve) months, as an additional security measure.

3.5 The Client undertakes to notify Joongle immediately of any incorrect, abusive or fraudulent use of myJoongle, identifying, whenever possible, the causes and circumstances of the occurrence.

3.6 Access to myJoongle may be temporarily or permanently suspended or cancelled by Joongle whenever:

• 3.6a The Client, or any of its users, fails to comply with these Terms of Use;
• 3.6b The Client fails to comply with relevant legal, regulatory or contractual obligations;
• 3.6c Security risks are identified, including repeated failed access attempts.

3.7 The Client authorises Joongle to electronically record accesses, instructions and communications made within myJoongle, recognising the validity of such records as evidence in court.

3.8 Joongle reserves the right to implement additional security measures at any time whenever there are doubts regarding the Client’s identity or where the integrity of communications or of the system is at stake.

4. Term and Amendments

4.1 These Terms of Use shall take effect from the date of the Client’s registration for myJoongle and shall remain in force until the termination or suspension, for any reason, of the service agreement between the Client and Joongle, which constitutes the basis for use of the Portal.

4.2 Joongle may amend these Terms of Use by written notice, including by electronic means, sent to the Client at least 30 (thirty) days before the expected date of entry into force. If that period expires without express objection by the Client, the proposed amendments shall be deemed accepted.

For substantial amendments concerning liability, personal data or financial terms, the Client’s express acceptance through the Portal shall be required.

5. Termination of the Service

5.1 The Client may request the termination of access to myJoongle by written notice, sent electronically to Joongle, at least 15 (fifteen) days before the intended effective date.

5.2 Joongle may terminate or suspend the Client’s access to myJoongle, in whole or in part, whenever there are security reasons, force majeure events or abusive use by the Client or by any user registered on its behalf.

5.3 Termination of access to myJoongle does not release the Client from any contractual or legal obligations that remain in force, including payment for services already provided.

5.4 After termination of access to myJoongle, stored documents and data shall remain available for a period of 30 (thirty) days, solely for transition purposes. After this period, they shall be deleted, unless their retention is legally required.

6. Personal Data

6.1 The processing of personal data carried out within myJoongle is performed by Joongle – Consulting & Accounting Services, Lda., as controller, on the legal basis of the performance of the service agreement. The data processed include identification, tax and financial data, necessary for compliance with accounting and tax obligations. The data shall be retained for the legally required period (up to 10 years) and may be shared with public authorities where required by law. The contact details for privacy matters are available on Joongle’s institutional website (https://joongle.pt).

6.2 Joongle adopts appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access or disclosure. In the event of a personal data breach with relevant impact, Joongle shall notify the Client in accordance with applicable legislation.

6.3 Joongle ensures that data subjects may exercise their rights under applicable legislation, including the rights to information, access, rectification, objection, restriction, portability, complaint and erasure.

7. Intellectual Property

7.1 The Client acknowledges that all content, interfaces, page designs, images, graphics, logos, domains and trademarks associated with myJoongle constitute intellectual creations of Joongle or of third parties contracted by it and are protected by copyright and other intellectual property rights.

7.2 The Client is not authorised, under any circumstances and by any means or medium, to copy, reproduce, modify, distribute, disclose, sell, assign, retransmit or make available to third parties any content or information made available through myJoongle, unless expressly and previously authorised by Joongle.

7.3 Joongle reserves the right, at any time and without prior notice, to amend the content, functionalities or configuration of myJoongle, with a view to improving the service or adapting it to legal and technical requirements.

7.4 The documents and data submitted by the Client in myJoongle remain the exclusive property of the Client. Joongle only acquires a limited, non-exclusive and non-transferable licence to use them solely for the performance of the contracted services.

8. Disclaimer of Liability

8.1 Joongle shall not be liable for delays, interruptions, errors or any other inconveniences resulting from factors beyond its control, including, by way of example, failures or deficiencies in telecommunications networks, IT systems, equipment, connection software, electricity supply or internet access services.

8.2 The Client acknowledges and accepts that the internet is a public network and that Joongle cannot be held liable for damages resulting from its use, namely in cases of interception, alteration or misuse of communications or documents by unauthorised third parties.

8.3 The Client is responsible for damages resulting from the incorrect, abusive or negligent use of myJoongle, without prejudice to Joongle’s liability in cases of wilful misconduct or gross negligence.

8.4 Joongle’s liability shall, in any case, be limited to the annual value of the service agreement in force with the Client. Joongle shall not be liable for any indirect damages, loss of profits or loss of business opportunities resulting from the use of myJoongle. Force majeure situations, including cyberattacks, failures of technology providers or subsequent legislative changes, shall also be considered grounds for exclusion of liability.

9. Law and Jurisdiction

9.1 These Terms of Use shall be governed by and interpreted in accordance with Portuguese law in force, regardless of the place from which myJoongle is accessed.

9.2 The courts of the district of Lisbon shall have jurisdiction over any disputes arising from the interpretation, performance or termination of these Terms of Use, with express waiver of any other jurisdiction.